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W-5e Customer Service: Key to Achieving and Maintaining Enrollment (CDA 5) (ADM 5)
Directors: Do you need to build enrollment and keep the enrollment you have? One secret to success is excellent customer service
Take this NSU CFN Webinar to see how customer service impacts your income—and what you can do about it
Free for Class A Centers
Tuesday, July 28 12:30 - 2
and Thursday, July 30 12:30 - 1:30
You must pariticpate both days for 3 clock hours of credit for licencing, CDA, Pathways
Excellent customer service is the secret to success in any business or organization. Learn what the largest corporations know about successful service relationships.
For more information call 677-3176 or 677-3167
Send an email to McGilvrayC@nsula.edu with your name, name of your center, mailing address, and phone number to receive the link to participate
Now Available! CEU Sessions Online.
Get CEU credit at your convenience. See the online workshop topics by clicking on the link here Online Workshops
Northwestern State University Child and Family Network is part of the Department of Family and Consumer Sciences, in the College of Science and Technology of NSU. Child and Family Network provides services in 21 parishes throughout Central and Northwest Louisiana for:
. parents and children
. child care center employees and directors
. family child care home providers
Our main office in Shreveport, with satellite offices in Alexandria at the England Airpark campus and at the main campus in Natchitoches, enable us to serve Central and Northwest Louisiana.
Click on the Picture below to Find Child Care
Our agency has a wealth of expertise in all areas of child care operation: planning, staffing, food service, curriculum, regulations, national trends, enrollment, policies and procedures, and financial matters. NSU Child and Family Network provides training and technical assistance for child care employees throughout Central and North Louisiana. More than 120 workshops and 7 classes leading to the Child Development Associate (CDA national credential), and CEUs to renew CDA are held annually. Additionally, we hold conferences and special projects. NSU Child and Family Network also conducts the required health department training.
Referrals: NSU Child and Family Network operates a child care resource and referral program. This service provides parent referrals, consultation on child care issues, services to employers, and forums on the business aspects of child care.
Technical assistance: The NSU technical assistance project includes visits to child care centers and family child care providers registered or licensed through the Department of Children and Families. Required Orientation to Family Child Care is conducted by the NSU Child and Family Network.
Child care center technical assistance includes topics such as Quality Start, room arrangement, learning experiences, and strategies for quality improvement. The Early Childhood Environment Rating Scale is used to help centers improve, while both the Family Child Care Environmental Rating Scale and the Parents as Teachers program are used to help family child care providers increase their quality of service.
Watch a video explaining our resource and referral servicesFinding Child Care
Learn more about Quality Start in this videoQuality Start